Everbright implemented a cap of 4.00% for the California utility rate escalator and updated the default value to the current CPUC rate of 3.32% in Engine.
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PG&E, Pacific Gas and Electric
SCE, Southern California Edison
SDGE, San Diego Gas & Electric
BVES, Bear Valley Electric Service
Pacific Power
NOTE: At this time, agents are NOT permitted to update the utility rate escalator for a customer.
Scenario 1:
An installer/rep contacts support because they have submitted a milestone for approval and the system is requiring them to generate an NCCO when nothing has changed.
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CXone interactions
Disposition
Rate Escalator - if the installer was able to make the correction on their own
Rate Escalator OA - if the installer needed to be referred to their Org Admin to make the change
Quote - Rate Escalator
Disposition Notes
Job link
Org
Installer or Rep’s Name
Note indicating the outcome
Instructed customer to change the utility rate successfully
Instructed customer to reach out to their Org Admin
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If the rep is blocked from making the change:
Please reach out to your Org Admin to update the utility rate escalator in the Usage Phase from within the job.
Regards,