Everbright implemented a cap of 4.00% for the California utility rate escalator and updated the default value to the current CPUC rate of 3.32% in Engine.
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PG&E, Pacific Gas and Electric
SCE, Southern California Edison
SDGE, San Diego Gas & Electric
BVES, Bear Valley Electric Service
Pacific Power
NOTE: At this time, agents are NOT permitted to update the utility rate escalator for a customer.
Scenario 1:
An installer/rep contacts support because they have submitted a milestone for approval and the system is requiring them to generate an NCCO when nothing has changed.
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Job link
Org
Installer or Rep’s Name
Note indicating the outcome
Instructed customer to change the utility rate successfully
Instructed customer to reach out to their Org Admin
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Emails
Reply to the customer with the instructions (based on the scenarios above) to change the utility rate escalator.
If the rep is blocked from making the change:
Please reach out to your Org Admin to update the utility rate escalator in the Usage Phase from within the job.
Regards,
Request Type
Account Management
Label
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Rate Escalator - if the installer was able to make the correction on their own
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