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Supervisor scheduling Coaching Session for an agent
Steps on how to create coaching sessions for agents in CXone.
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When cancelling the Coaching session it will also cancel the actiivity activity code in WFM. |
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Once the Supervisor and the agent completed the coaching session have the agent acknowledge the coaching session in CXone.
Agent notifications and view of coaching session
Agent view of coaching session in CXone.
Agent will get an alert in Max. Open Alerts.
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Select the New 1:1 Coaching Session.
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View Coaching Session information. This coaching session will also be in your schedule. Acknowledge coaching session once completed.
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