Background: Our agreement with the homeowner permits them to cancel the deal within certain days of signing the contract.
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When the “Cancel Workflow” Button is clicked, the workflow will go into a “Cancel Pending” Status for 14 Business Days. During this timeframe, the workflow can be restored to its active state.
After 14 Business Days, the workflow will transition into a fully canceled status
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IMPORTANT: Once the Workflow is Fully Cancelled, this triggers an automated notification of cancellation that will be E-mailed to the homeowner and the workflow will NOT be able to be restored |
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Each cancellation request MUST contain theHomeowner’sCancellation statement.
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Cancellation Requests can be accepted in Spanish.
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Option | Method | Procedure | Note | ||
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1 | E-mail Request | HO will need to send an E-mail from the email address on record at (Support@Myeverbright.com) | Make sure that the current Job is Eligible for cancellation before asking the customer to send the E-mail
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2 | Postal Mail or Delivery | HO will need to Mail or Deliver any of the following:
| The Mailing Address for EverBright is (700 Universe Boulevard, Juno Beach FL, 33408) | ||
3 | Installer on Behalf of the HO | The Installer can send an E-mail on behalf of the Homeowner, But we might require a confirmation from the Homeowner through the same email address on record | If we receive an E-mail from the Installer on behalf of the HO and there is no confirmation from the HO yet; then the HO will need to send a written cancel confirmation with consent | ||
4 | EverBright’s Right to Cancel | Everbright has the right to cancel workflows in M1 and M2 by internal policies | If It’s canceled by us (EverBright) we will notify the HO and the Installer about the cancellation |
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Where is the Cancellation request coming from?
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