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- Impact on deal
- If there is no workaround to get through a deal, then the ticket is automatically E1
- Example: User cannot download a contract
- First seen
- Did an error start occuring after a recent release?
Number of events
- Number of users
- Ignore all sighten users, such as admin@sighten and sightenadmin@
Closing Ticket:
- If ticket is deemed as won't fix
- Ignore for 6 months
- Unlink Jira ticket from Sentry ticket
- Close Jira Ticket
- Resolution as Won't Do
- Add reason it is low priority
- Communication Audience: Internal
Ignoring Errors:
Errors that are determined should not throw errors:
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