...
Step | Process | Reference | ||||
---|---|---|---|---|---|---|
1 |
| |||||
2 |
| |||||
3 |
| |||||
4 |
| 5 | Search for any open Jira tickets for the same issue | |||
6 |
|
Assigning a case - per SOP
1 |
| |
2 |
| |
3 |
| |
4 |
|
Assigning a case to the back-office queue (frontline agents)
1 |
| |
2 |
| |
3 |
| |
12 |
| |
4 |
|
...
Step | Process | Reference | ||||
---|---|---|---|---|---|---|
1 |
| |||||
2 |
| |||||
3 |
| |||||
4 |
| 5 | Search for any open Jira tickets for the same issue | |||
6 |
|
1 |
| |
2 |
| |
3 |
| |
4 |
|
1 |
| |
2 |
| |
3 |
| |
12 |
| |
4 |
|