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E-mail the installer to advise of the homeowners' concerns and advise the installer to contact the homeowner by phone (include phone number and best time to reach the homeowner)
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For Concert/Beam customers: Send email to risk@greentechrenewables.com instead of the actual installer |
After 2 business days and support has attempted to contact the installer twice without success, reach out to the homeowner to see if the installer has contacted them.
If the installer made contact and the homeowner is satisfied, thank the homeowner and close both tickets.
If the Homeowner has not heard from the installer in 2 days
Create a case assignment for the existing case
Assign to Sales
Referral Reason - Unresponsive Installer
Referral Comments
Provide short description of the issue
Populate the AM and Sales Manager Fields
Work the case and close when complete