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Rafael Gonzalez

Rafael Gonzalez

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Background: A milestone deadline is coming up or is expired and an installer is requesting an extension. The installer will have a message with a yellow banner (if approaching) or red (if expired).

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M1 deadlines will now be set to 90 days.

  • Since the credit qualification is valid for 90 days, noM1 extensions will be allowed.

  • This means that if the M1 deadline passes, we will NOT be able to grant an extension, and a new credit application will be required.

Note

NOTE:

  • The Extension Request Button has been removed from the platform for all existing workflows. As a result, M1 extensions can no longer be requested for any project. However, any M1 extension requests submitted before the implementation will still be honored by DP, (if applicable)

Action

Script

  • Reply to the Installer by using the following script:

'Hello,

The credit qualification is expired; therefore, we are unable to grant a milestone extension for M1. To proceed, you will need to re-run credit, create a new quote and contract, and complete all milestone tasks per the new workflow inclusive of the welcome call.

Regards,'

Info

If the previous contract was generated using expired pricing, the installer will have to requote with updated pricing.

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No M2 extensions will be granted. This will impact all current and future workflows. Any workflow that is past the 270-day deadline will be canceled. To continue, the customer will need to rerun credit, requote using updated pricing, and sign a new agreement.

IF

Action

If a Sales rep is requesting an M2 extension

  • They should be referred to their installer only. Do not refer to the AM under any circumstances.

If an Installer is requesting an M2 extension

  • And there are extenuating circumstances, advise the installer to contact their Account Manager, create a Sales Force Case, and create a Case Assignment with “Sales” and tag the Account Manager in the Feed asking them to review it

If an Account Manager is requesting an extension of M2

  • The agent should create a Sales Force Case (if one has not been created already)

  • And and Advise ONLY to this Account Manager to reach out to Richie Slaney (Unlicensed) and close the Case.

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