Background: The customer is selling or refinancing their home and the homeowner and/or Mortgage companies are requesting a foreclosure/solar addendum.
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If support receives a request for a foreclosure/solar addendum, create a case in Salesforce and assign it to Nehemiah @ EverBright Brian Embry. Be sure to get the following information, if it has not been provided:
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The turn-around timeframe for this request is 1-3 days. |
Reply to the customer:
Hello,
Thank you for contacting EverBright support. We received your request, and we are currently working on your request. A member of our team will reach out to you once your request has been completed.
Thank you.