Handled By: Homeowner-trained Support Agents & Resolution Specialists
Background: There may be instances when an installer or customer will leave a negative review or comment on a public internet platform (Google, LinkedIn, Better Business Bureau, IL Shines).
STEP | ACTION | ||||||
1 |
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IF: | THEN: | ||||||
Homeowner-trained Support Agent |
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Resolution Specialist |
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2 | Contact Homeowner (phone call followed by email) | Gather information regarding the complaint
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IF: | THEN: | ||||||
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3 |
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