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Background: There may be instances when a homeowner will claim there was damage conducted to their solar system.
| Note |
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Background: As of January 7, 2025, southern California experienced multiple wildfires.
From revenue protection: Anyone who calls into Launch in one of the affected areas (California Wildfire) will automatically fall under the approved disaster postponement policy, which provides a three-month pause on billing. Launch agents can approve these without any input from EB. Escalated cases requesting postponement beyond the three-month timeframe will be extended as needed. Regarding homeowners calling in for an additional extension beyond the 3-month pause: EB homeowner support agents should create a case with a case assignment to revenue protection. |
Claims can come from Service Department(Omnidian)
Claims can come from Billing Department (Launch)
Claims can come from HO
Claims can come from Installer
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