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Reviewing and Acknowledging Evaluations
Background: After QA completes an evaluation for an interaction, a notification will be sent directly to the agent or supervisor. The agent is required to review and acknowledge each evaluation.
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Table of Content:
Reviewing and Acknowledging Evaluations
Evaluation Appeal Process
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Reviewing and Acknowledging Evaluations
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Note: In order to view the evaluation the first time, the agent may need to disable the pop-up blocker: |
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Evaluation Appeal Process:
Background: If an agent receives an evaluation and they would like to appeal the score.
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Only the supervisor is allowed to make the appeal on the evaluation. |
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