Background: We have created this article to help support agents on managing customer interactions, especially when dealing with challenging or frustrated clients
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A special shoutout to Ivette Villegas, whose approach to customer service with empathy, positivity and quality has been as inspiration for this documentation
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Make the Customer Feel Heard and Understood:
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Always Follow Up |
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Be Accessible |
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Now that you’ve got the key points to
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handle difficult interactions, just keep these takeaways in mind:
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