Background: We have created this article to help support agents on managing customer interactions, especially when dealing with challenging or frustrated clients.
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A special greeting shoutout to Ivette Villegas, since the practices outlined below are inspired by her approach and her excellent customer service and quality same as her positive, empathetic, and solution-driven communicationwhose approach to customer service with empathy, positivity and quality has been as inspiration for this documentation
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Make the Customer Feel Heard and Understood:
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Help them understand their Options |
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Provide additional Information |
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Always Follow Up |
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Be Accessible |
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Now that you’ve got the key points to hanlde difficult interactions, just keep these takeaways in mind:
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