Background: We have created this article to help support agents on managing customer interactions, especially when dealing with challenging or frustrated clients.
...
A special greeting to Ivette Villegas, since the practices outlined below are inspired by her approach and her excellent customer service and quality same as her positive, empathetic, and solution-driven communication
...
Make the Customer Feel Heard and Understood:
...
Always Follow Up |
| |||||||||
Be Accessible |
|
...
Now that you’ve got the key points to hanlde difficult interactions, just keep these takeaways in mind:
...