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When you first send the agreement via e-sign, the customer gets an email from DocuSign.

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They may go to the e-sign document without finishing the signature process. An example of an e-sign document is shown below.

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If you void the agreement, they receive a new email letting them know the document has been voided and they are unable to sign the old document.

Here is an example of the email indicating that the document has been voided:

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If they try to go to the sign document link in the old email, they see that the document has been voided:

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The customer will be able to sign any new (unvoided) agreements that are sent out. That wraps up our overview of agreement voiding! 

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