This is a process document for anyone supporting our users via our chat program Olark.
Chat Hours
Chat hours are the same as full support hours, :
Monday-Friday 6:00am - 10:00pm PT
Sat, Sun 9:00am - 5:30pm 00pm PT.
Chatting for Agents
To log into Olark please use the shared support username sightensupport. This should be available to all Sighten product and Operations team members on lastpass.
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