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In the General tab, change Request Type to Non-Platform
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Change Assignee to yourself of appropriate party
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Change the Reporter to Anonymous
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In the Customer Info tab, change Organization type to Non-Platform
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Click the View workflow dropdown list and select Transition to CLOSED
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Within the Closed window, click the Resolution dropdown list and select Won’t Do
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Click the Resolution type dropdown list and select Non-platform ticket
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Click the Configuration dropdown list and select the appropriate option.
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These are “Junk emails” advertising products, events, etc. Consider a non-platform ticket, which gets closed right away without action, to be anything from a non-customer, non-employee, or not having anything to do with our platform or products. If you’re unsure, please feel free to ask your supervisor or a peer for help.
These emails can be closed.
Disposition - Non-Platform
Related to - None