...
Once the call/chat is complete add the Jira tag to the interaction, access the Contact History and locate the interaction.
Add the Jira tag to the interaction
If an interaction needs follow up by email, use the Jira tag to label the interaction.
From the disposition and notes screen click on the add tag button and select Jira:
...
Open the Contact History report
...
| Info |
|---|
DNIS refers to the dialed number and ANI refers to the number were the call was received |
...
Locate the
...
Contact ID
Click on the appropriate Contact ID to access the details from the interaction:
...
From the Contact Details page, copy the Contact ID number:
...
Add the Contact ID to the Jira Ticket
Paste the number into the CXone Contact ID field on the Customer Info tab in the Jira ticket:
...