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MULTIPLE REFUSED CALLS

• Logout from both SF/CXone

• Removed both extensions (WebRTC, Click-to-Dial)

• Clear Cache/Data/Cookie

• Close the browser

• Open browser

• Re-install both extensions and login

Below are the recommendations for an agent to perform before the start of the day:

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1. Click on Console then on the far right, below the icon that looks like 3 dots forming a line, you should see the cog wheel. Click on it and radio boxes should appear. Please search for "Preserve log" and place a check on it. This should be done at the start of each session or upon logging on to MAX.

2. Right click on any of the following time stamps on the left most part of the page and then choose "Save As".

3. Choose a folder where you would save the log and then name it "Console Log" then hit Save.

ScreenPal (Formerly Screencast-O-Matic)

Gather Console and Network Logs for WebRTC

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