Background: If RIC or PPA customers need panels removed due to roof repairs or natural disasters.
For a RIC 1.0:
The homeowner may reach out asking for who/process for removing panels to repair or replace a roof. For an EverOwn, the homeowner is responsible for the cost. We request that the homeowner provides us the below information:
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If the homeowner asks, Everbright can pause their payments in 3-month increments until the system is reinstalled. This does not eliminate their payments. Payments will resume after the reinstall has been completed and the “paused” payments will be deferred to the end of their contract term. For this, please tag Cassandra Mercado and Sabin Abad (Unlicensed) so we can work on the deferral process. follow the payment modification process