Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. NEXT, WE WANT TO CONFIRM WHETHER THE CORRECT CONTRACT AND CHANGE ORDERS WERE ADDED, IF APPLICABLE (only the HCO & NCCO are applicable, ICO’s should not be added. Refer to “d.” below for ICO example)

a. IF THERE IS A BATTERY ICON, THERE IS A CHANGE ORDER. VERIFY IT HAS BEEN ADDED TO THE A&A

...

b. IN THIS CASE IT HAS AN HCO, VERIFY THAT IT HAS BEEN ADDED TO THE A&A DRAFT ON DOCUSIGN:

...

c. IF AN ICO IS ADDED, PLEASE DECLINE APPROVAL. (ICO’S ARE NOT SIGNED BY HOMEOWNERS, THAT IS ONE WAY TO VERIFY IT IS AN ICO)

...

d. NEXT, VERIFY THE CONTRACT IS CORRECT (SELLER NAME AND CONTRACT ID)

...

  1. FOR RICs, AUTHORITATIVE COPY MUST BE COMPLETED FOR APPROVAL.

    1. 2024-07-26 Customer support list.xlsx

    2. SEARCH FOR THE CONTRACT ID, AND ENSURE THE “COMPLETED ACKNOWLEDGEMENT” IS MARKED TRUE; IF THEY ARE NOT ON THE LIST, YOU MUST IMPERSONATE THE USER ON MYEVERBRIGHT.COM, IF YOU RECEIVE A POP-UP STATING TO ACKNOWLEDGE THEN THE CUSTOMER STILL NEEDS TO ACKNOWLEDGE, DO NOT APPROVE THE A&A.

...

  1. THEN SELECT APPROVE AT THE TOP OF THE PAGE, AND THE A&A WILL BE SENT TO ALL SIGNERS.

...

  1. PLACE NOTES IN THE CASE FEED THAT TEH THE A&A WAS APPROVED AND SENT TO ALL SIGNERS, THEN YOU’RE DONE!

...