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Once on the contract phase, adding a quote is needed before proceeding to the next steps.
After adding a quote, the Send E-Sign button should be activated. Here's how it would look like on the platform:
Clicking Send E-Sign will email the contract to the homeowner via DocuSign (note that this depends on how workflows are configured, but the order will be shown on the Recipients table). In the example above, only one recipient is two recipients are required to sign, which is : the homeowner and the Sales Representative.
Note: If multiple recipients (joint signers) are required to sign, each recipient must choose a different DocuSign "signature" or the contract will be rejected.
Once Send E-Sign has been clicked, the contract status will change to Sent for Signatures from Not Started and "Send E-Sign" will change to "Resend E-Sign":
Resend E-Sign can be clicked to generate a new contract that's emailed to the homeowner via DocuSign.After the contract has been signed by the homeowner and received by DocuSign, "Resend E-Sign" will change to "Jump to Milestones" and the project is then moved into the ops pipeline.
DocuSign Homeowner Identity Verification
A homeowner identity verification step is included in our DocuSign packages. This additional layer of security prevents identity theft and fraud and is an added benefit to homeowners when signing our EverBright agreements.
When a homeowner opens the DocuSign package, they will be asked a series of questions pulled from a LexisNexis knowledge base that only they should be able to answer. If the homeowner answers correctly and passes the authentication, the agreement signing will proceed as normal.
If the homeowner does not pass the authentication questions, they will still be able to sign an EverBright agreement. The failed DocuSign package will be cancelled and a new DocuSign package will be sent to the homeowner. In lieu of the authentication questions, this DocuSign package will include a step requiring the homeowner to upload a copy of their identification for EverBright to review. Note: for privacy reasons, installers will not be able to see the uploaded identification.
Watch this short video on the DocuSign identity verification process and what happens if the homeowner does not pass the authentication: DocuSign Authentication Video
To assist you with questions you may get from homeowners, we’ve compiled some FAQs here: DocuSign Authentication Homeowner FAQs
What if I the Send E-Sign button is grayed out?
In some cases, a Blocked status appears on the Contract Status. You can click on this Blocked text to know the next best step to take to proceed with sending the contract.
In this case, it states that the contract is Blocked because there is no phone number indicated for the Site Owner (can be edited on the Organization settings), and there is also no user assigned to the Contract Phase (user assignment per phase can be changed on the Pipeline, under Ownership)it contains a quote with expired pricing. The Send E-Sign button will be activated once these changes are made.
Once the two needed changes are made, the Send E-Sign button will automatically be active.the issue is fixed.
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