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Modules- Requests to add additional approved manufacturers (not on this list) should go to davidellis create a new case. Inform the customer that the process will take a few weeks.

STEP

ACTION

REFERENCE

1

Customer request to add additional manufacturers/equipment

If not included in the AVL proceed to Step 2
If requested equipment is already added STOP and send reply

Expand
titleSee sample reply

Hello,

Thank you for contacting EverBright Support. The Equipment/manufacturer you are requesting is already included in the Approved Vendors List. Included are the approved vendor list as follows:

image-20241118-225304.pngImage Added

Should you require further assistance or have any more inquiries, please do not hesitate to contact us.

Best regards,

2

Create a Case and tag David Ellis then send the initial reply

Creating and Assigning Cases

Expand
titleSee sample initial reply

Hello,

Thank you for getting in touch. I have forwarded this to the right team. Please note that this typically takes at least 30 days before it becomes available because this needs to be reviewed and requires approval. I will update you as soon as this is added or once I get an answer from our team.

In the meantime, I hope you're having a wonderful day!

Best Regards,

3

Once completed send a reply and close case
END

Expand
titleSee sample reply

Hello,

-EverBright EverFlex and EverFix

Thank you for your patience while we complete your request. We are pleased to inform you that the requested equipment has been added.

I will now close this ticket and mark it as resolved. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you.

Have a productive day!

Best regards,

-EverBright EverFixed, EverFlex, Lease (EverEasy)

  • Aptos

  • Axitec

  • BlueSun Solar

  • Boviet

  • Canadian Solar

  • CertainTEED

  • Hanwha Q-Cells

  • Heliene

  • Hyundai

  • JA Solar

  • Jinko Solar

  • LG Electronics

  • LONGi Solar

  • Maxeon

  • Meyer Burger

  • Mission Solar Energy

  • mSolar

  • Panasonic

  • Peimar

  • Philadelphia Solar

  • REC Solar

  • SEG Solar/Seraphim

  • Silfab

  • Solaria Corporation

  • SunPower

  • Suntech

  • Tesla

  • Trina Solar

  • URECO

  • Vietnam Sunergy Joint Stock Company (VSUN Solar)

  • ZNShine

-EverBright EverOwn

  • Aptos

  • Axitec

  • BlueSun Solar

  • Boviet

  • Canadian Solar

  • CertainTEED

  • ET Solar

  • Flextronics

  • Hanwha Q-Cells

  • Hanwha SolarOne

  • Heliene

  • Hyundai

  • JA Solar

  • Jinko Solar

  • Kyocera

  • LG Electronics

  • LONGi Solar

  • Maxeon

  • Meyer Burger

  • Mission Solar Energy

  • Mitsubishi

  • mSolar

  • Panasonic

  • Peimar

  • Philadelphia Solar

  • Phono Solar

  • REC Solar

  • RECOM

  • Risen

  • Samsung

  • S-Energy

  • Samsung

  • SEG Solar/Seraphim

  • Sharp

  • Silfab

  • Solaria Corporation

  • SolarworldSunPowerSunPower

  • Suntech

  • Talesun

  • Tesla

  • Trina Solar

  • URECO

  • Vietnam Sunergy Joint Stock Company (VSUN Solar)

  • Winaico

  • Yingli

  • ZNShineZNShin

Inverters

-EverBright EverFlex and EverFix EverFixed, EverFlex, Lease (EverEasy) - Integrated Revenue Grade Monitoring Required

  • Enphase

  • SolarEdge

-EverBright EverOwn

  • ABB

  • Chilicon

  • Delta

  • Enphase

  • Fronius

  • Generac

  • Hoymiles

  • Schneider

  • SMA

  • Sol-Ark

  • SolarEdge

    • Sunpower

    - Integrated Revenue Grade Monitoring Required

    • Enphase

    • SolarEdge

    • Tigo Energy

    Energy Storage

    -EverBright EverFlex and EverFix EverFixed, EverFlex, Lease (EverEasy)

    • Enphase

    • FranklinWH

    • TeslaSolarEdge

    -EverBrightEverOwn

    • Enphase

  • Generag

  • LG Chem

  • Pika Energa

    • SimpliPhiTesla

    • FranklinWH

    • Generac

    • Solar Edge

  • Sonnen

  • Storz Power

    • Tigo Energy