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If the homeowner does not answer, leave a voice message and follow the below steps:
Hello (Customer Name),
We are reaching out because a letter sent to you from EverBright was marked as undeliverable by the postal service. You will receive an email from EverBright. Please reply to the email with your current mailing address so we can update our records. You can also reach our Homeowner Support team at 877-425-5201.
Thank you,
(Agent Name)
Click ‘Disposition’, use the ‘Returned Mail’ disposition, and enter your disposition notes.
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PARKING AN EMAIL
Please note email should not take precedence over phone/chat. You are able to park an email to work on it at a later time while you receive phone/chat interactions.
After accepting the email click the Park email button. Email will then be parked.
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To unpark an email. Click the email you would like to unpark, then click Unpark Email(Work Now).
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UPDATING A HOMEOWNER’S MAILING ADDRESS
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