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If the homeowner asks, Everbright can pause their payments in 3-month increments until the system is reinstalled. This does not eliminate their payments. Payments will resume after the reinstall has been completed and the “paused” payments will be deferred to the end of their contract term. For this, please tag Cassandra Mercado and Sabin Abad (Unlicensed) so we can work on the deferral process. follow the payment modification process