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Background:

A contract holder, homeowner, or an authorized caller person on behalf of the contract holder may contact support through a phone call, chat, or email to register their for online portal on Account Servicing Portalaccess on https://billing.accountservicing.com/ website/portal.

Process Overview

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Step	Action
1	Does caller customer have their Contract ID and invoice number Agreement Number, Invoice Number, and ZIP Code located on their first current invoice available? Where do I find this information If yes, proceed to Step 2 If no, use the following table to determine if caller customer should be transferred referred to Account Servicing based on M3 status
	IF:	THEN:
	M3 has been approved	Follow SOP for Transferring calls to Account Servicing to obtain Contract ID and invoice number Agreement Number, Invoice Number, and ZIP Code
	M3 has NOT been approved	Advise callercustomer: “To register for access to your Account Servicing Portal, you would need the information found on your first invoice. At this time, based on the status of your account, your first invoice has not been billed. You should expect to receive your first invoice after the in-service date has been approved.” (Related SOP: Payment Information) 2. Enter disposition notations with billing disposition notations and Stop
2	Refer caller customer to https://billing.accountservicing.com website: From MyEverBright Portal: https://myeverbright.com/login and click on the “Payment Dashboard” link from the dashboard in the portal to access the Account Servicing website From web browser: https://billing.accountservicing.com and follow the below steps:
	WELCOME PAGE Enter your Agreement Number Enter Invoice Number Enter the 5-digit Zip ZIP Code Click Register
	TERMS AND CONDITIONS Check the box next to Terms and Conditions and click Continue
	REGISTRATION INFORMATION Provide the following information to setup your account. First and Last Name Email Address Confirm Email Address Click Register Click Done on next page
	REGISTRATION EMAIL Following your account registration, you will receive an email from Account Services with your Username and Temporary Password. Click the URL hyperlink in the email to access your account Enter your Username and Temporary Password in the Welcome Page Note If the email is not received, go to Step 3 and refer to SOP for Transferring calls to Account Servicing – Account Servicing will be able to offer further assistance to caller customer with username and temporary password to complete registration.
	CHANGE YOUR PASSWORD Click Change My Password Enter your password in New Password and Confirm New Password fields Passwords must... Be at least 8 characters long Contain at least 2 letters Contain at least 2 numbers Not be previous passwords   Select your three security questions from the Security Question drop downs and provide your answer. Verify your email address Click Save
3	Was the caller customer successful in registering for their online portal access on Account Servicing Portal? If yes, proceed to Step 4 If no, refer to SOP for Transferring calls to Account Servicing for transferring caller referring customer to Account Servicing for further assistance
4	Was the caller’s customer’s concern(s) resolved? If yes, enter disposition notations with billing disposition notations and Stop If no, follow the appropriate SOP based on their additional concern(s) Related SOP:Transferring calls to Account Servicing for related Account Servicing InquiriesInquiries

Where do I find this information

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