Page Comparison

Here are the tools the Support team uses most frequently.

Tool Name	Use	Link	Login Info
Fullstory	Viewing customer sessions - including past sessions and in near-

realtime

real time sessions.

https://app.fullstory.com/login/

Personal login if you have one assigned to you.

If you do not have a personal login, use the shared login in the support folder if you are on the support team or use the shared login in the product folder if you are on the product team.

Sentry

Looking up detailed information on errors

https://sentry.io/

Personal login if you have one OR

"Ninjas" login in Shared-Support Folder

QuailDaily report on issues that should not come uphttps://quail.sighten.io/

"readonly" login in Shared-Everyone LastPass folder

Genability Dash	Look up utility and savings data on specific sites	https://dash.genability.com/explorer/utilities	Personal login
Genability Explorer	Look up data on specific utilities and utility rates	https://explorer.genability.com/explorer/	"Mariya" login in Shared-Everyone LastPass folder
Support SQL queries folder	Stored SQL queries that are frequently useful to the Support team	https://drive.google.com/drive/u/0/folders/0B71Zcld3ER3HblZXeTc3RUR0UG8	Google Drive (request access if you don't have access to this folder)

OlarkChat - there is a homeowner chat account and an installer chat accounthttps://chat2.olark.com/

Personal loginChat support tagsHow to tag chatshttps://docs.google.com/spreadsheets/d/1SoJZpqHKIz2LHjXvbb3gzh_ryH4uPrYKEZV_SWbAk3Q/Google Drive (request access if you don't have access to this document)

Amazon Services sign-in

Log in to use QuickSite dashboard

https://us-west-2.console.aws.amazon.com/console/home?region=us-west-2

"Tim" login in Shared-Product LastPass folder

Quicksight Customer DashboardAFTER logging in to Amazon above, use to view our current customers, their subscription level, and account managerhttps://us-west-2.quicksight.aws.amazon.com/sn/dashboards/d1637d92-48aa-43f4-916f-734059e3d109

Log in to Amazon Services (see above)

DocuSign - Sunlight	Locating a Sunlight signed or in progress customer contract.	https://account.docusign.com/#/username	U: support@sunlightfinancial.com P: in Lastpass
DocuSign - EverBright Platform (non-EB financing documents)	Locating a signed or in progress customer contract coming from the EverBright platform that are not related to EverBright financing.	https://account.docusign.com/#/username	Personal login
DocuSign - EverBright Finance	Locating a signed or in progress customer contract or M1 document for EverBright jobs with EverBright Financing.	https://account.docusign.com/	Personal login
Django Admin	Allows direct data access and editing, most useful for small config changes. MAKE ALL CHANGES CAREFULLY, TEST FIRST ON STAGING.	https://staging.sighten.io/django_admin/ --for testing https://engine.sighten.io/django_admin/ --for live changes	Log into Engine or Staging as main Sighten Admin
Sales Force