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Requests to enable Renew Financial products and partners will come directly to Support and can be completed by the support team!  Below are the steps. 

1. Onboarding form will be sent directly to Support

• The email will come from Typefrom and the subject will always be "Renew survey submitted: {Organization Name}."

• The email is generated when a Sighten partner is approved to sell Renew 

• The

  body of the email should confirm that an organization has been approved to quote the HDMC product in Sighten.

  customer should appear as a requester in the email

• The ticket will look something like this:

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2. Confirm if the organization is already on the Sighten platform.  

• Here are instructions on how to confirm if an organization is already on the system. In most cases, the organization will be a direct Sighten partner.

3. Create Partnership Between Renew Financial and Organization

• Depending on whether or not the organization is already on Sighten, please take the appropriate step:
  • Send the invite from HDMC to create the organization using the create new account process.  Instructions are here.  This is unlikely.  If the customer is not on Sighten, please reach out for organization address and Sighten Admin user information.
  • If the organization is already on the platform, use the partnership process already for organizations on the platform outlined here. This will be the process the majority of the time. 

4. Configure account 

• Confirm feature settings to as follows:

...

PriceCheck

...

5. Turn on "Fees included in Basis" in org finance assumptions in Django Admin

• Turn on "Fees included in Basis". This will likely already be checked, but this is good to confirm.
• Instructions here: Change org finance assumptions

6. Update Organizations reporting items

• Instructions here: Organization reporting assumptions. 
• The majority of the time the reporting assumptions will remain the same.

7. Login to Lifestyle Energy as Sighten Admin and Share Products

• Share the product marked "HDM Capital Prepaid PPA".  More instructions on how to share products are here.

8. Login to Partner Account and Invite User (If necessary)

• Invite the user given to you by HDMC, if the account is not already a Sighten Partner. This step will normally be unnecessary. You can name them as follows
  • First Name = Sighten
  • Last Name = Admin
  • Give all manager and org admin permissions
• Instructions here and permissions information /wiki/spaces/RD/pages/33635.

9. Send Customer Email

...

• Add account manager as a requester

• Send an initial reply to the customer

2. Receive contractor ID from Renew

• Renew will respond to the ticket with the contractor ID

3. Make a CS ticket 

• The CS ticket should look similar to this - CS-2363.

  • Assignee = CS Team member

  • Epic = Renew Financial Configurations

  • Place contractor ID in the description of ticket

  • Copy the name of the installer into the description of the ticket. 

• Instructions on how to make a linked CS ticket from Support are /wiki/spaces/SS/pages/111116328.

4. Account is configured

• Configure an account with Renew products according to the instructions here. 

5. Support will respond account and let them know the products are live

• Support team will receive notice ticket is in UAT.

• Support will send customer email below and assist in setting up a time for training.

• Find the account manager calendar link to insert in the email How to find an account manager's calendar link?