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- Requirements
- Have they provided SRECs in the format we require? See requirements /wiki/spaces/SS/pages/105840651.
- If the requirements have not been met:
- If they are not meet, they can please Please send them /wiki/spaces/SS/pages/105840651 and let them know we are happy to add them once the form is returned.
- After verifying the requirements have been fulfilled, please create a CS ticket. Instructions on how to create the ticket here and instructions on the assignee here.
- Place SS ticket in the Workflow status in "Needs Configuration".
- Once the ticket is UAT (you can see ticket status under linked issues) communicate to the customer their request has been fulfilled and close the ticketthe support person can configure the SREC's! See instructions here
- Respond to customer when you have completed the SREC configuration.
2. Other Incentives
- Requirements
- Have they provided the correct information? We need a DSIRE or other link to the Incentive program to make updates. Incentives affect the entire platform so we need to be sure the data is accurate.
- If the requirements have not been met:
- If they are not meet, they can please Please send them /wiki/spaces/SS/pages/534282244 and let them know we are happy to add them once the form is returned.
- After verifying the requirements have been fulfilled, please create a CS ticket. Instructions on how to create the ticket here and instructions on the assignee here.
- Place SS ticket in the Workflow status in "Needs Configuration".
- Once the ticket is UAT (you can see ticket status under linked issues) communicate to the customer their request has been fulfilled and close the ticket