Page Comparison

1

Confirm with customer if they have previously registered for online portal access on Account Servicing website?Advise caller

• If yes, proceed to Step 2

• If no, refer to SOP for Account Registration [Account Servicing Portal] then proceed to Step 2

2

Advise customer to:

1. Log into their Account Servicing Portal

   1. From MyEverBright Portal: https://myeverbright.com/login and click on the “Payment Dashboard” link from the dashboard in the portal to access the Account Servicing website

   2. From web browser: https://billing.accountservicing.com

2. Click on My Profile icon in the navigation bar on the left of the page

3. Select Change My Password button

   • Enter your password in New Password and Confirm New Password fields

     • Passwords must:

       1. be at least 8 characters long

       2. contain at least 2 letters

       3. contain at least 2 numbers

       4. not be previous passwords

4. Click Save

3

Was the customer’s concern(s) resolved?

• If yes, enter disposition notations with billing disposition notations and Stop

• If no, follow the appropriate SOP based on their additional concern(s)

  • Related SOP: Account Servicing Inquiries