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When you receive a support ticket and you need additional insight, determine the domain of impact. Please tag the PM lead in the ticket (and CC any relevant parties as done today) or send them a slack. If you have any questions on domain, please tag Tim Marchese for context.
As a reminder, please create bug tickets to handoff the details, issues, and information from the support ticket including a URL, DAL checks, etc when you need support from Product.
Domain/Project Phase |
|---|
Team
Agile Team | PM Lead |
|---|---|
Address |
Channel4News | Lisa Notier | |
Contact |
Finance
Ghostbusters |
Amrit Goyal |
Usage |
Energy
Channel4News | Lisa Notier |
Project |
Channel4News | Lisa Notier | |
Quote, Incentives, Pricing |
Finance
Ghostbusters |
Amrit Goyal |
Proposal |
Finance
Ghostbusters
Sam Lieberman
Qualification
Finance
Ghostbusters
Sam Lieberman
Contract
Finance
Ghostbusters
Sam Lieberman
Ops
Finance
Ghostbusters
Sam Lieberman
Pipelines
Finance
Ghostbusters
Raffa Del Sarto
Reporting
Energy
Goonies
Tune Squad | Lauren Ravert | |
Qualification, Credit, Title | TMNT | Colin Reed |
Contracts | TMNT | Colin Reed |
Ops, Deal Processing | TMNT | Colin Reed |
Payments, Settings: Integrations | Guardians of the Galaxy | John Kilfoil |
Permissions | Ghostbusters | Amrit Goyal |
Data Warehouse (Helios) | Goonies | John Liska |
Data Pipelines | Goonies | John Liska |
Pipelines Page (GoEverBright) | Goonies | Kira Gaza |
In-App Reporting | Goonies | Kira Gaza |
Settings: User, Org, Quote, Assignment, CRM |
Energy
Channel4News
, Configuration Settings (product, lookup tables, docs) | Ghostbusters | Amrit Goyal |
Configuration Settings (Ops workflow, Milestones& Tasks, Qualification) | TMNT | Colin Reed |
Settings: Usage, Project |
Energy
Channel4News | Lisa Notier |
Settings: |
Proposal, Workflow | Tune Squad | Lauren Ravert |
Settings: Contract, Operations |
Finance
Ghostbusters
Sam Lieberman
Settings: Configuration Settings
Finance
Ghostbusters
Sam Lieberman
MyEverBright
Finance
Thundercats
TMNT | Colin Reed | |
MyEverBright | Thundercats | Ryan Izuno |
NE360 | Watchmen | Shriniwas Rao |
Production + Storage Modelling, Shading | Channel4News | Shriniwas Rao |
Launch, HO Servicing | Thundercats | Leeyen Rogers |