Objective
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Example of homeowner outreach attempts: (Attempt 1/6, Attempt 2/6, and so on until Attempt 6/6 is reached).
After the 6/6 attempt, in the existing or new Jira ticket, reply to the customer:
Hello [Homeowner Name],
I just wanted to follow up and let you know that we have closed the ticket as we have not been able to get a response.
Please feel free to reach out to us should you have any questions or concerns.
Regards,
[Agent Name]
Close ticket.