Page Comparison

1

Confirm with caller customer if they have previously registered for their online portal access on Account Servicing Portalwebsite?

• If yes, proceed to Step 2

• If no, refer to SOP for Account Registration [Account Servicing Portal] then proceed to Step 2

2

Advise caller customer to:

1. Log into their Account Servicing Portal

   • From MyEverBright Portal: https://myeverbright.com/login and click on the “Payment Dashboard” link from the dashboard in the portal to access the Account Servicing website

   • From web browser: https://billing.accountservicing.com

2. Click on My Profile icon in the navigation bar on the left of the page

3. Select Change My Username button

4. Click Save

   

3

Was the caller’s customer’s concern(s) resolved?

• If yes, enter disposition notations with billing disposition notations and Stop

• If no, follow the appropriate SOP based on their additional concern(s)

  • Related SOP: Transferring calls to Account Servicing for related Account Servicing Inquiries