Background
EverBright is the system owner for PPA's (EverFix, EverFlex, EverEasy) and therefore will occasionally receive interconnection agreements from the homeowner's utility to be signed by an officer of EverBright.
Process
If the utility is Encor or EverSource:Select customer support agents are authorized to sign documents on behalf of EverBright. Support may receive a request via DocuSign, Adobe Sign, Zoho Sign, or others.
Process
Step | |||
|---|---|---|---|
Verify that EverBright’s Information is information correct | |||
1 | Confirm the document is from an approved utility | EverBright Approved Utilities
| |
2 | Utility is approved | Yes |
|
...
Confirm that the job is an active PPA
...
If the workflow is cancelled
Change the reporter to anonymous.
Notify your supervisor and request them to review the agreement with Brian Begg, Madeline Rice, or assigned counsel to confirm it meets our requirements
...
If the workflow is active:
Change the reporter to anonymous.
Add gina.montana@nexteraenergy.com as a request participant
Reply as follows:
Hi Gina,
Support received the following interconnection agreement requiring signature. We have confirmed that the job is a PPA and is active.
Regards,
(Agent name)
Agents should only send the document link, not the ticket link
When Gina replies that it is signed, close the ticket
If no response within 1 business day, send a follow up email
After the 2nd attempt, contact your supervisor
Once the interconnection agreements are signed, Support receives an automatic confirmation email from EverSource that the documents have been executed:
...
| |||
No |
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When an Interconnection Agreement is received, send the document to Jessica noriega.
If Jessica is out or unavailable, currently, only the following Customer Support agents are authorized to process Interconnection Agreement documents:
Nathan Dubbs
Daniel Jean-Louis (back-up only)
Nehemiah Franco (back-up only)
Eric Suarez (back-up only)
Only the following utilities' interconnection agreements are approved to sign:
| Note |
|---|
For all documents requiring signature, including approved utilities, confirm that the document is an interconnection agreement and not an RRES agreement. We do not participate in the RRES program, see Tariff Payment Beneficiary . We also do not participate in the SGIP program. |
If the utility is approved:
| Info |
|---|
If the customer cannot be located in Engine or the HO Dashboard, email the Account Manager and provide the customer’s name, the utility name, and the installer’s name. |
Verify that our information is listed correctly:
Company name must be listed as EverBright, LLC
| Note |
|---|
The agent must check all agreements and any interconnections that are populated with company name Everbright should be rejected! |
Verify that the job is an active PPA.
EverFix
EverFlex
EverEasy
Customer Information: Correct name and address (if applicable)
Note: the job may be under the co-applicant's name
Verify Installer Information (if applicable).
Correct name and address
Verify the workflow is active:
Navigate to the signature page and click in the box to sign on behalf of EverBright, LLC.
If the printed name is Carey Mendes, the signature will auto-populate.
If the printed name is EverBright Lease, click to sign and update the name to Carey Mendes or Jill Dvareckas before signing:
| Note |
|---|
The agent must check all agreements and any interconnections that are populated with Dan Lotano should be rejected! The agreement needs to be signed with Carey Mendes or Jill Dvareckas. |
...
If the workflow is canceled
Do not process these agreements.
Reject, if applicable and provide the reason: “Customer’s job has been cancelled”
If the utility is new and not on the approved list:
Open the DocuSign and download a PDF of the agreement.
Send an email with the attachment and any other correspondence regarding the utility, agreement, or project to Gian.Olano@goeverbright.com, Paige.Barry@goeverbright.com, christopher.strain@goeverbright.com, and Herve.Woods@nexteraenergy.com and request a review and approval. Using the subject-naming convention: “Legal Review: Interconnection Agreement - Utility Name / State – Installer(s)” to and include:
A PDF copy of the agreement that was submitted.
The link to the job
A PDF copy of the customer’s contract
The reason for the cancellation, if we have it
Any background regarding the project or utility
Support received the attached interconnection agreement request. Please review and approve/decline the request.
When approved or declined:
Send an email to Rafael.Gonzalez@goeverbright.com requesting to update the SOP with the name of the newly approved/declined utility.
For documents requiring EverBright’s contact information:
Company Name: EverBright, LLC
System Owner - Carey Mendes or Jill Dvareckas
Title - President
Address: 700 Universe Blvd.
City/State/Zip: Juno Beach, FL 33408
Phone: (877) 465-2496