Titan is Sighten's largest partner and receives top-level service. When we receive a request from Titan, please handle it as outlined below.  

Support Tickets

• Please note the following people are authorized to make changes for Titan and their partners.  If a request has been made by someone not on the list, please add the people on the list and make sure we receive confirmation that we can proceed with the changes:

  • mkronwald@titansolarpower.com

  • larevalo@titansolarpower.com

  • jackwalker@titansolarpower.com

  • jmagro@titansolarpower.com

  • cmikus@titansolarpower.com

  • cizquierdo@titansolarpower.com

  • ecantu@titansolarpower.com

• If you are having trouble getting a response, tag Joe Kelly (Unlicensed) & Kira Gaza on the Titan Slack channel 

CS Tickets

• Titan has a faster SLA than other companies, as outlined here.