Use this template when a customer requests a new document or a change and they would like to test it first on Onboard before pushing it live on Engine.
Hi [Name],
We wanted to let you the document changes are available to test on onboard - https://onboard.sighten.io/. Onboard (https://onboard.sighten.io/) is a test environment that will allow you to test document changes without sending it to customers. It has the same login credentials as your "live" account. To access it, you just need to use the credentials above. Your document will be available to test until our next release Sighten Release Schedule.
If everything looks good, let us know and we will push the document live on your account! If there are any errors or other changes you would like made, please let us know and we will address them.
Thanks,
[Your Name]
Nudge:
Use this template when you’ve sent the above email and haven’t heard back from the customer in 3 business days.
Hi [Name],
As a reminder, the document changes you requested are available to test on onboard - https://onboard.sighten.io/. Onboard (https://onboard.sighten.io/) has the same login credentials as your "live" account. . Your document will be available to test until our next release Sighten Release Schedule.
If everything looks good, let us know and we will push the document live on your account! If there are any errors or other changes you would like made, please let us know and we will address them. If we don’t hear back from you within one business day, we will assume the document looks good and we will push it live.
Thanks,
[Your Name]