If you would like to update your financing products, edit your documents, add new equipment, or, if you are a channel manager, add partner accounts please use the links below. Please make sure that the requests are submitted by someone in your Organization with org-admin permissions. Completing any of the forms will automatically create a ticket in our support system, and we will let you know once the request is fulfilled! We strive to complete all requests within three business days, but it can take a bit longer if we need to confirm any details of the request. For all other updates, please write support@sighten.io.
Request Type | When to Use | Survey Link |
|---|---|---|
New Modules or Inverters | This form should be used whenever you would like to add modules or inverters to our database. If the equipment is already in our database or you’re looking to add storage or EE equipment, you can add it under Project Settings. | |
Changes to Incentives | Incentives on Sighten, with the exception of SRECs, are platform-wide. This form allows you to easily communicate any incentive changes that you wish to make, whether that is adding new incentives, changing existing incentives, or removing them. However, if you wish to block an incentive from being included in your quotes, no need to fill out the form! You can do this on your own in the quote settings - here’s more information on blacklisting incentives from organizational use. | |
New Financing Products or Financing Revisions | This form should be used whenever you would like to add or update configured financing products for your account. Please note, you must have a Premium or Pro subscription to have configured financing. | |
New Contracts or Contract Updates | This form should be used whenever you would like to add or update your accounts contract or other documents. Please note, you must have a Premium or Pro subscription to have a templated documented. Premium accounts are allowed one custom templated document and Pro accounts are allowed up to twenty. Sighten can add additional documents but for an additional $50/month per document fee. | |
Changes to Operations | This form should be used when you want to make changes to the milestones and tasks in the operations phase. You will need to make sure to fill out this Excel sheet before filling out the form. | |
New Channel Partner Accounts | This form should be used when you would like to add a new channel partner. Please note, you must have a Pro subscription to use Sighten's channel management features and it is limited to 20 channel partners unless you and your account manager have agreed upon more. Additional channel partners can be added for an additional fee of $25/month for every partner over 20.. |