1. Product update form (ticket) will be sent directly to Support
The ticket will always have the subject, “EverBright - Pricing Update”
The ticket will include the information including:
Installer name
Installer contact email
Installer’s EverBright account manager
2. Update the SS ticket
Update the ticket’s Organization field to the Installer name, from the form.
Add the organization’s account manager and David Ellis as a Watcher.
Set Reporter to the installer/requestors' email address
Set Request Type to Company-specific Data Change
Use the Needs Configuration? Automation dropdown to select Integrated Finance
An initial response will be automatically sent to the customer
3. Update the CS ticket (created by the automation)
Find the automatically generated linked CS ticket (you may need to refresh your SS ticket to see the linked ticket)
Add Components (Contractor name)
Change the Epic to EverBright Configurations
Add assignee names based on workload https://sighten.atlassian.net/secure/Dashboard.jspa?selectPageId=1206
4. Account is configured (by config team)
Configure the product in the account according to the instructions
A note will be sent to the customer, automatically when complete
5. Support will close the EB Product Update ticket when:
After 24 hours of the product change being live