OVERVIEW
MiaRec is a call recording solution used to seamlessly record all incoming and outgoing telephone calls. It is utilized to obtain a recording of the “Welcome Call” for the purpose of uploading it into the homeowner’s project. Consequently, it is verification that the homeowner has met the requirements of EverBright’s “Welcome Call” and completed the call without any external influence or guidance.
LOGGING INTO MIAREC
To access the MiaRec web portal, go to the following URL: http://lcdsa5521/login
Enter your login credentials and click SIGN IN
DASHBOARD
This tab is located on the menu bar at the top of the web page and provides a real-time picture of the entire contact center performance.
Last 30 days - Provides a display of the call history for the last 30 days. You also have the ability to view the number of calls per day by hovering your cursor over any point on the bar chart.
Active calls - Displays all calls in-progress.
RECORDINGS
This tab which is located to the right of the Dashboard Tab allows the access and management of recorded calls as well as calls in progress.
DESCRIPTION OF CALL RECORDING VIEWS:
· All calls - Displays all call recordings including active calls
· Active calls - Displays the calls that are presently in progress. It may also display calls as “in progress” for those calls that were not properly terminated and remain “hung” in the phone system
· My calls - Displays call recordings associated with the current logged-in user
· By user - Displays call recordings which are grouped by the user
· By category - Displays call recordings grouped by a custom category.
· Advanced search - Displays an advanced search form.
ADMINISTRATION
Provides access to administrative settings and configurations.
