In the General tab, change Request Type to Non-Platform
Change Assignee to yourself of appropriate party
Change the Reporter to Anonymous
In the Customer Info tab, change Organization type to Non-Platform
In the Customer Info tab, change Request Participants to None
Click the View workflow dropdown list and select Transition to CLOSED
Within the Closed window, click the Resolution dropdown list and select Won’t Do
Click the Resolution type dropdown list and select Non-platform ticket
Click the Platform Area dropdown list and select the appropriate option.
When all necessary information in the Closed window has been filled out completed, click the Closed button at the bottom right corner of the window to close the ticket.
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