Ticket fields complete:
- Before closing, please check that all ticket fields are appropriately filled out
- Reporter: This should be the user that reported the issue. If a Sighten employee forwarded the email, please ensure they are removed and the actual reported is captured
- Organization: This should be the organization of the actual reporter. Please ensure this is filled out.
KnowledgeBase
- If this ticket did not require development work, then it should have been able to be answered fully by information in our KnowledgeBase. The KnowledgeBase is a work in progress, so if this information is not there yet, please create a ticket in the KNOW project indicating this missing information.
Linked Tickets
- Check for open linked tickets and make sure to close them if they should also be closed
Choose a resolution
- Choose Done if your have resolved the issue for the customer
- Choose duplicate if the issue is
- Do not use the other resolution types
Choose a platform area
- If the ticket is any type of operations ticket, choose configuration
- If nothing applies, choose Other