Issue - a credit ineligible icon showing for selected EverBright products.
Cause - This is because EverBright sunset the respective products due to a recent price change
The new products with new pricing are available as selection in the drop down and the job can proceed with the new pricing..
Action: If qualification has not been approved, they would need to use the new pricing that's available.
Note - If a contract has already been signed using the old pricing, but a resign needs to occur without a change to the install cost we will allow use of the old product pricing in certain scenarios. Please see this SOP: How to handle contract signs/re-signs due to pricing update