Homeowners and installers can submit an inquiry via goeverbright.com or myeverbright.com. These inquiries flow through HubSpot and land in the appropriate Support queue: Installer or Homeowner. The following SOP shows how to handle these inquiries.
Installer inquires about joining EverBright
The associate should e-mail the business development representative (currently Mercedes Davis at Mercedes.Davis@goeverbright.com ) Please include all of the contact information from the form i.e. company name, contact name, e-mail address, phone number, etc.
Homeowner inquires about joining Everbright
Verify the state in the address section of the form.
(a) If the state is not serviced by EverBright, please send the following message:
“Hi (Customer name) . Thanks for your interest in EverBright. I see that you listed your address in (City and State). At this time, we do not service the state of (State) . We are excited to hear of your interest in EverBright and we hope to be able to serve you soon.
Thanks,
Using Slack, send the homeowner’s contact information to the Support Manager, Herve' Woods
(b) If the state is serviced by EverBright, please e-mail the homeowner’s contact information to the Support Manager.