Background:
On June 13, homeowners will see an additional layer of security in DocuSign to verify their identity when signing our EverBright agreements.
When a homeowner opens the DocuSign package, they will be asked a series of questions pulled from a LexisNexis knowledge base that only they should know all the answers to. If the homeowner answers correctly and passes the authentication, the agreement signing will proceed as normal.
If the homeowner does not pass the authentication questions, they will still be able to sign an EverBright agreement. The failed DocuSign package will be cancelled, and a new DocuSign package will be sent to the homeowner. In lieu of the authentication questions, this DocuSign package will include a step requiring the homeowner to upload a copy of their identification for EverBright to review. Note: for privacy reasons, installers will not be able to see the uploaded identification.
FAQs:
Training Video: