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Background: A contract holder, homeowner, or an authorized caller on behalf of the contract holder may contact support through a phone call, chat, or email requesting to change/update password on Account Servicing Portal.

Process Overview

Step

Action

1

Advise caller to:

  1. Log into their Account Servicing Portal

  2. Click on My Profile icon in the navigation bar on the left of the page

  3. Select Change My Password button

    • Enter your password in New Password and Confirm New Password fields

      • Passwords must:

        1. be at least 8 characters long

        2. contain at least 2 letters

        3. contain at least 2 numbers

        4. not be previous passwords

  4. Click Save

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