Pay Bill (Phone, Check, Portal) [Account Servicing Portal]

Background:

A contract holder, homeowner, or an authorized person on behalf of the contract holder may contact support through a phone call, chat, or email requesting to make payment over the phone or through the

https://billing.accountservicing.com/ website/portal. The customer must have a checking account to be able to make the payment.

Payment Fees:

Check payment over the phone: If allowed by state consumer laws, phone payments are subject to a $9.00 administration fee.
Check payment through portal on Account Servicing website: Free of charge

Process Overview

Step	Action
1	Confirm with customer the payment method that will be used:
	Check payment over the phone	Advise the customer: Checking account If allowed by state consumer laws, phone payments are subject to a $9.00 administration fee. Proceed to Step 3
	Check payment through portal on Account Servicing website	Advise the customer: Checking account Free of charge Proceed to Step 2
2	MAKE A PAYMENT VIA THE ONLINE PORTAL To view invoices, click the View/Pay Invoices hyperlink in the navigation bar on the left of the page. A list of all invoices will appear with functionality to search by date, invoice number, and amount. Check the box next to the invoice(s) you want to view Click View To make a payment, check the box next to the invoice and click the Pay Now button. Select Manage Wallet Choose Wallet or create new one with eCheck Edit the Payment Date from the calendar selector if needed. Date defaults to today’s date Edit Payment Amount if needed. Amount defaults to selected invoice amount Click Continue
	CONFIRM PAYMENT Check the Accept Terms and Conditions box Click Confirm Payment
	ONLINE PAYMENT RECEIPT Print a copy of the payment receipt Click Return to Invoice or the Home in the navigation bar on the left of the page Proceed to Step 4
3	Refer to SOP for Transferring calls to Account Servicing for referring customer to Account Servicing to make payment over the phone and Stop
4	Was the customer successful in making payment on the portal on Account Servicing website? If yes, proceed to Step 5 If no, refer to SOP for Transferring calls to Account Servicing for referring customer to Account Servicing for further assistance and Stop
5	Was the customer’s concern(s) resolved? If yes, enter disposition notations with billing disposition notations and Stop If no, follow the appropriate SOP based on their additional concern(s) Related SOP: Account Servicing Inquiries