Update Username [Account Servicing Portal]

Background:

A contract holder, homeowner, or an authorized caller on behalf of the contract holder may contact support through a phone call, chat, or email requesting to update username on Account Servicing Portal.

Process Overview

Step

Action

1

Confirm with caller if they have previously registered for their online portal access on Account Servicing Portal?

If yes, proceed to Step 2
If no, refer to SOP for Account Registration [Account Servicing Portal] then proceed to Step 2

2

Advise caller to:

Log into their Account Servicing Portal
1. From MyEverBright Portal: https://myeverbright.com/login and click on the “Payment Dashboard” link from the dashboard in the portal to access the Account Servicing website
2. From web browser: https://billing.accountservicing.com
Click on My Profile icon in the navigation bar on the left of the page
Select Change My Username button
Click Save

3

Was the caller’s concern(s) resolved?

If yes, enter disposition notations with billing disposition notations and Stop
If no, follow the appropriate SOP based on their additional concern(s)
- Related SOP: Transferring calls to Account Servicing for related Account Servicing Inquiries