Background:
A contract holder, homeowner, or an authorized caller on behalf of the contract holder may contact support through a phone call, chat, or email requesting assistance on how to view billing statements on Account Servicing Portal.
The portal will provide the customer with the option to register for electronic invoicing under Paperless Billing. Once registered, the homeowner will receive email notification which will include summary information and a link to the portal when an invoice is generated. The homeowner will also be able to view up to 12 months of invoices which can then be printed and downloaded as needed.
Process Overview:
Step | Action |
|---|---|
1 | Advise caller to:
 |