Background: EverBright will be running title checks automatically at quote creation, before the credit assessment for all base, direct pay, and municipal products with no changes to the new home and Valley qualification.
The credit and title split enhancement will allow sales representatives to verify title information upfront. The title contacts will automatically be pulled into the credit application. The autofill of the title contact information into the credit application ensures that contact names match accurately on the credit application and always include a title signer on the contract.
Valley and New Home Projects are exempt from this automatic title process. For these products, the title will be pulled at the time the pre-qual is run.
There must be a quote created for the credit/title split to work properly.
Title is not being run against a specific quote, the initial quote is triggering title to be run for all of EverBright products.
As the quote generates, it triggers the title to be run.
Go to the Qualification Phase and the title should have run.
To run credit:
Click on the ‘Action’ button at the top of the Qualification Phase and click ‘Run Pre-Qual’.
The installer will then choose the option to run the credit by email or in person.
The credit application will automatically be populated with the customer information from the Title.
The credit application fields are editable.
Selecting “I am applying with a co-applicant” will pull in a second title holder, if applicable.
Discrepancies in Title
If there are any discrepancies in title, sales representatives will be able to address and correct any discrepancies before proceeding to the credit check. No matches from title pulls will still be able to proceed to the contract.
Changes for the Installer
The steps to complete the qualification will not change for the installer. However, the installer will now see buttons to manually cancel and re-run the title. Title is automatically run at quote creation, when the “Run Pre-Qual” button is selected, only credit will be run.
For issues regarding stuck qualifications (02/07/2024)
If an installer is stuck with an ‘Initiated’ status in the Qualification Phase, the installer should:
Go to the ‘Actions’ menu.
Cancel Title
Run credit manually through the action's menu.
